Refund Policy
Returns
Our policy lasts 5 days from the day of delivery. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without informing.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
TABLEWARE IS NOT ELIGIBLE FOR RETURN. However, we request our clients to make a video while opening the shipment, breakages (while shipping) will be replaced by us.
No breakage will be eligible for return or replacement if video (while opening) is not provided.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kanika@studioezube.com.
NOTE:
Customised Products/Furniture & Tableware are not eligible for return.